Digital Customer Information Systems

Key Details

Description

The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience. The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities. By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.