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Contact Centre as a Service (CCaaS) | Tenders | CouncilIQ

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ClosedFind a Tenderocds-h6vhtk-06d861

Contact Centre as a Service (CCaaS)

INCOMMUNITIES LIMITED

Key Details

Estimated Value

Not disclosed

Deadline

Not specified

Contract Period

Not specified

Procurement Method

limited

CPV Code

48000000 - Software package and information systems

Key requirements

Extracted from the notice; check the official documents.

Procedure: Award procedure without prior publication of a call for competition
Legal basis: Public Contracts Regulations 2015
Delivery location (NUTS/ITL): UKE41 (Yorkshire and the Humber)
CPV code: 48000000 Software package and information systems

Description

Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.

Who won

Alscient LimitedLarge
£300k · Awarded 30 Apr 2026 · Award notice ↗

From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.

View Original Notice

Publication Info

Published31 July 2026

SourceFind a Tender

CategorySoftware package and information systems

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