Voice of the Customer - Survey Provider
Key Details
Estimated Value
Not disclosed
Deadline
Not specified
Contract Period
Not specified
Procurement Method
Not specified
CPV Code
79311000 - Survey services
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Deterministic score from the published notice — not an AI prediction.
49
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Possible SME fit
Some SME-friendly signals, some caution flags. Worth a closer look against your capacity and accreditations.
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Key requirements
Extracted from the notice; check the official documents.
- Contract period
- 1 Mar 2027 to 28 Feb 2029 (2 years)
- Legal basis
- Procurement Act 2023
- Delivery location (NUTS/ITL)
- UKD (North West)
- CPV code
- 79311000 Survey services
- Suitability (buyer's flag)
- SME-suitable
Description
Voice of the Customer Services Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, managing approximately 13,000 homes and serving around 20,000 customers across a range of tenures and housing types. Our purpose is to unlock potential and give people and communities opportunities to flourish. As part of our organisational ambition to become an intelligence-led, data-driven organisation, we use customer insight and feedback to understand customer experiences, identify opportunities for service improvement, and support the delivery of excellent customer outcomes. Livv Housing Group currently operates a Voice of the Customer solution that facilitates transactional customer satisfaction surveys across a broad range of services and customer interactions. The existing contract is approaching the end of its term and, prior to commencing a future procurement process, Livv Housing Group wishes to undertake preliminary market engagement to better understand developments in the market, emerging technologies, service innovations and potential delivery models.
Suitability
Previously won by
No award has been published for this tender. These are the latest award notices from Livv Housing Group for business services (legal, marketing, consulting, recruitment).
Debt Collection Service · published 6 Jul 2026
£50k · Awarded 1 Jun 2026 · Contract ends 30 May 2029 · Award notice ↗
All open tenders and award history for Livv Housing Group →
From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.