Contact Centre Software/Contact Centre as a Solution
Key Details
Estimated Value
Not disclosed
Deadline
Not specified
Contract Period
Not specified
Procurement Method
Not specified
CPV Code
48510000 - Communication software package
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29
out of 100
Challenging for many SMEs
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Key requirements
Extracted from the notice; check the official documents.
- Contract period
- 8 Jun 2028 to 7 Jun 2033 (5 years)
- Legal basis
- Procurement Act 2023
- Delivery location (NUTS/ITL)
- United Kingdom
- CPV codes
- 48510000 Communication software package; 72212333 Contact management software development services; 72261000 Software support services; 72263000 Software implementation services
Description
The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.
Previously won by
No award has been published for this tender. These are the latest award notices from The Riverside Group Limited for software & information systems.
Oracle Licensing · published 6 Aug 2026
ORACLE CORPORATION UK LIMITEDLarge
Value not stated · Awarded 27 Jul 2026 · Contract ends 6 Aug 2028 · Award notice ↗
Provision of legacy P2P Software - Archive/Read Only · published 4 Aug 2026
Value not stated · Awarded 22 Jul 2026 · Contract ends 31 Jul 2028 · Award notice ↗
All open tenders and award history for The Riverside Group Limited →
From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.