CouncilIQ
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Estimated Value
Not disclosed
Deadline
Not specified
Contract Period
Not specified
Procurement Method
limited
CPV Code
72263000 - Software implementation services
Extracted from the notice; check the official documents.
GSA require implementation of a customer service scripting and diagnostics platform to provide guided workflows, consistent decision making, and improved first contact resolution. The solution will create a single source of truth for customer interactions, streamline repairs and service requests, reduce complaints and escalations, and enhance operational insight through improved data capture, automation, reporting, and integration with GSA's existing housing management systems.
£90k · Awarded 4 Aug 2026 · Award notice ↗
From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.