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Contact Centre Solution System | Tenders | CouncilIQ

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Contact Centre Solution System

BASINGSTOKE & DEANE BOROUGH COUNCIL

Key Details

Estimated Value

£186,043

Deadline

27 February 2026

Contract Period

2 June 2026 - 1 June 2029

Procurement Method

selective

CPV Code

48510000 - Communication software package

Key requirements

Extracted from the notice; check the official documents.

Tender deadline: 27 Feb 2026, 12:00
Estimated value: £186k
Contract period: 2 Jun 2026 to 1 Jun 2029 (3 years)
Procedure: Call-off from a framework agreement
Delivery location (NUTS/ITL): SOUTH EAST
CPV code: 48510000 Communication software package
Suitability (buyer's flag): SME-suitable

Description

Contract for the provision of an omnichannel to support the Councils Contact Centres. Awarded under G-Cloud 14 (RM1557.14)

Suitability

SME Suitable

Who won

Netcall Technology LimitedSME
£186k · Awarded 31 Mar 2026 · Contract ends 1 Jun 2029 · Award notice ↗

From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.

View Original Notice

Publication Info

Published6 August 2026

SourceContracts Finder

CategoryCommunication software package

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