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Contact Centre as a Service - Product | Tenders | CouncilIQ

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ClosedContracts Finderocds-b5fd17-64cc6c03-ae5b-49bd-a006-bbcbc1dc2eb3

Contact Centre as a Service - Product

STUDENT LOANS COMPANY LIMITED

Key Details

Estimated Value

£5,532,977

Deadline

31 January 2026

Contract Period

15 June 2026 - 14 June 2029

Procurement Method

selective

CPV Code

48510000 - Communication software package

Key requirements

Extracted from the notice; check the official documents.

Tender deadline: 31 Jan 2026, 12:00
Estimated value: £5.5m
Contract period: 15 Jun 2026 to 14 Jun 2029 (3 years)
Procedure: Call-off from a framework agreement
CPV code: 48510000 Communication software package

Description

SLC has procured a new Contact Centre as a Service - Product. This procurement was a competitive call-off from GCA RM6116 Network Services 3 Lot 4C. Contract has a 36 month initial term, with 2 x 12 month extension options. Pricing is consumption based. Value of this notice is the total contract value including extension options.

Who won

Softcat plcLarge
£5.5m · Awarded 28 Apr 2026 · Contract ends 14 Jun 2029 · Award notice ↗

From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.

View Original Notice

Publication Info

Published7 July 2026

SourceContracts Finder

CategoryCommunication software package

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