Out of Hours Call Handling Service 2026
Key Details
Estimated Value
£275,000
Deadline
Not specified
Contract Period
Not specified
Procurement Method
Not specified
CPV Code
64214200 - Telephone switchboard services
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33
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Challenging for many SMEs
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Key requirements
Extracted from the notice; check the official documents.
- Estimated value
- £275k£330k including VAT
- Contract period
- 31 May 2027 to 30 May 2030 (3 years)
- Legal basis
- Procurement Act 2023
- CPV codes
- 64214200 Telephone switchboard services; 79510000 Telephone-answering services; 79511000 Telephone operator services; 79512000 Call centre
Description
Prior to commencing the formal procurement process, ECH will undertake structured market engagement to test market capability, interest and appetite for delivering an enhanced Out of Hours Call Handling Service. This engagement will help ensure that the final specification, evaluation approach and commercial model are informed by current market practice, supplier innovation and available technology solutions. The market engagement will seek feedback from potential providers on key areas including repairs triage, safeguarding support, customer service standards, CRM and repairs system integration, real-time call logging, call recording, reporting dashboards, business continuity, mobilisation requirements and pricing models. Suppliers will also be invited to demonstrate their systems and explain how their approach could support improved service quality, operational efficiency and the wider digital transformation objectives of ECH. The engagement will be conducted in a transparent and non-discriminatory manner, ensuring that all participating suppliers receive the same information and that no supplier gains an unfair advantage ahead of the formal tender process. Outputs from the engagement will be used to refine the procurement documents, confirm whether the proposed Competitive Flexible Procedure remains the most appropriate route to market, and ensure that the resulting opportunity is attractive, proportionate and deliverable. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Braintree:-Telephone-switchboard-services./W8ZW446MF6 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/W8ZW446MF6
Who won
No award has been published for this tender, and we have no earlier award notices from Eastlight Community Homes in this sector.
From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.