Provision of an IT Service Management (ITSM) Solution
Key Details
Estimated Value
Not disclosed
Deadline
Not specified
Contract Period
Not specified
Procurement Method
open
CPV Code
48100000 - Industry specific software package
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29
out of 100
Challenging for many SMEs
On the published fields alone this looks harder for a typical SME (value, time, or missing SME flag). Exceptions exist — check the notice.
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Key requirements
Extracted from the notice; check the official documents.
- Procedure
- Open procedure
- Legal basis
- Procurement Act 2023
- CPV code
- 48100000 Industry specific software package
Description
The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.
Who won
Alemba Ltd.SME
£419k · Awarded 24 Jul 2026 · Contract ends 28 Jul 2030 · Award notice ↗
From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.