CouncilIQ
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Estimated Value
£1,417,804
Deadline
15 July 2026
Contract Period
14 August 2026 - 30 November 2027
Procurement Method
selective
CPV Code
72000000 - IT services: consulting, software development, Internet and support
HM Revenue & Customs (HMRC) has awarded a contract for the design, build and implementation readiness of ServiceNow-based case management and knowledge management capabilities for the Unity Programme. The services include discovery and design activities, ServiceNow portal development, HR, Finance and Procurement case management configuration, platform integrations with SAP and ServiceNow environments, identity and access management capabilities, testing, knowledge transfer and transition support.