Managed Debt Collection Services
Key Details
Estimated Value
£500,000,000
Deadline
Not specified
Contract Period
Not specified
Procurement Method
Not specified
CPV Code
66170000 - Financial consultancy, financial transaction processing and clearing-house services
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24
out of 100
Challenging for many SMEs
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Key requirements
Extracted from the notice; check the official documents.
- Estimated value
- £500m£600m including VAT
- Contract period
- 31 Mar 2027 to 30 Mar 2030 (3 years)
- Legal basis
- Procurement Act 2023
- Type
- Framework agreement
- CPV code
- 66170000 Financial consultancy, financial transaction processing and clearing-house services
Description
The establishment of a framework for Managed Debt Collection Services using a Managed Service Provider (MSP). The MSP will manage a panel of FCA regulated Debt Collection Agencies (DCAs) who have specialist capabilities in debt management. The DCAs offer desk based collection services to arrange repayment of outstanding debts. The MSPs will use data to create debt recovery strategies and monitor performance. The MSP will work directly with debt customers and ensure debt is collected sustainably and fairly, including identification and ethical treatment of vulnerable consumers. Envisaged scope of services: Managed Service: The Supplier will provide comprehensive management of all debt collection activities via their own operations and/or via DCA subcontractors. Optional Services: The Supplier may be required to offer access to additional services, including but not limited to: Enforcement and Litigation Auctioneer Services Digital Self-Service Portals The confirmed scope of this framework will be determined as a result of the market and customer engagement.
Previously won by
No award has been published for this tender. These are the latest award notices from Government Commercial Agency for financial & insurance services.
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APLX LTDLarge
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PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITEDLarge
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Payment Solutions 3 · published 21 Sept 2026
Lot 1 Commercial Cards and Digital Payments
BARCLAYS BANK PLCLarge, HSBC BANK PLCLarge, LLOYDS BANK PLC.Large, NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANYLarge, PLIANT PAYMENTS LIMITEDSME
£11bn (total, shared) · Awarded 21 Sept 2026 · Contract ends 30 Sept 2030 · Award notice ↗
Lot 2 Prepaid Cards
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£2bn (total, shared) · Awarded 21 Sept 2026 · Contract ends 30 Sept 2030 · Award notice ↗
Lot 3 Vouchers
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£500m (total, shared) · Awarded 21 Sept 2026 · Contract ends 30 Sept 2030 · Award notice ↗
Tail Spend Solution · published 22 Jul 2026
A list of successful suppliers can be found in the attachments aSME
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All open tenders and award history for Government Commercial Agency →
From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.