Customer Relationship Management System (Renewal)

West Lothian Council

Key Details

Estimated Value

Not disclosed

Deadline

Not specified

Contract Period

Not specified

Procurement Method

limited

CPV Code

72000000 - IT services: consulting, software development, Internet and support

Key requirements

Extracted from the notice; check the official documents.

Procedure: Award procedure without prior publication of a call for competition
Legal basis: Public Contracts Regulations 2015
Delivery location (NUTS/ITL): UKM78 (Scotland)
CPV code: 72000000 IT services: consulting, software development, Internet and support

Description

West Lothian Council intends to enter into a contract with Verint Systems UK Limited for the continued provision of support, maintenance, development and associated cloud services for the Council's existing Verint Customer Relationship Management (CRM) platform. The Verint CRM solution is a business-critical corporate system supporting customer contact management, case management, workflow automation, digital self-service and service request handling across multiple Council services. The proposed contract will provide ongoing supplier support, system maintenance, cloud hosting, upgrades, security updates and development services for a period of five years, ensuring the continued availability, resilience and security of the platform and supporting the Council's digital transformation objectives.

Who won

VerintLarge
£573k · Awarded 1 Sept 2026 · Award notice ↗

From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.

View Original Notice

Publication Info

Published7 September 2026

SourceFind a Tender

CategoryIT services: consulting, software development, Internet and support