Supply and Maintenance Contract for Corporate CRM

HAMPSHIRE COUNTY COUNCIL

Key Details

Estimated Value

£154,350

Deadline

1 July 2026

Contract Period

19 July 2026 - 18 July 2029

Procurement Method

selective

CPV Code

48445000 - Customer Relation Management software package

Key requirements

Extracted from the notice; check the official documents.

Tender deadline: 1 Jul 2026, 14:00
Estimated value: £154k
Contract period: 19 Jul 2026 to 18 Jul 2029 (3 years)
Procedure: Call-off from a framework agreement
Delivery location (NUTS/ITL): SOUTH EAST
CPV code: 48445000 Customer Relation Management software package
Suitability (buyer's flag): SME-suitable

Description

THIS NOTICE IS ON BEHALF OF CHICHESTER DISTRICT COUNCIL. This contract has been awarded to a single supplier by way of a Direct Award under the KCS Procurement Services Framework Agreement Y23065 - Software Products and Associated Services. The contract is for the continued provision of the Verint Engagement Management Professional Local Government Platform, a cloud-based Customer Relationship Management (CRM) solution, including software licences, support, maintenance and associated services. The contract supports the Council's customer services operations through the management of customer enquiries, interactions, case management, knowledge management, reporting and associated CRM functionality.

Suitability

SME Suitable

Who won

BOXXE LIMITEDSME
£154k · Awarded 15 Jul 2026 · Contract ends 18 Jul 2029 · Award notice ↗

From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.

View Original Notice

Publication Info

Published22 July 2026

SourceContracts Finder

CategoryCustomer Relation Management software package