Customer Feedback System

Kent County Council

Key Details

Estimated Value

£157,625

Deadline

29 April 2026

Contract Period

1 October 2026 - 1 October 2028

Procurement Method

selective

CPV Code

72000000 - IT services: consulting, software development, Internet and support

Key requirements

Extracted from the notice; check the official documents.

Tender deadline: 29 Apr 2026, 12:00
Estimated value: £158k
Contract period: 1 Oct 2026 to 1 Oct 2028 (2 years)
Procedure: Call-off from a framework agreement
Delivery location (NUTS/ITL): SOUTH EAST
CPV code: 72000000 IT services: consulting, software development, Internet and support

Description

Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Requests • Environmental Information Regulations complaints The initial contract term is for 2 Years with a possible 1 Year extension.

Who won

CIVICA UK LIMITEDLarge
£158k · Awarded 21 May 2026 · Contract ends 1 Oct 2028 · Award notice ↗

From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.

View Original Notice

Publication Info

Published28 July 2026

SourceContracts Finder

CategoryIT services: consulting, software development, Internet and support