Unified Customer Relationship Management System and Contact Centre Platform
Key Details
Estimated Value
Not disclosed
Deadline
Not specified
Contract Period
Not specified
Procurement Method
Not specified
CPV Code
32543000 - Telephone switchboards
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Deterministic score from the published notice — not an AI prediction.
49
out of 100
Possible SME fit
Some SME-friendly signals, some caution flags. Worth a closer look against your capacity and accreditations.
Deterministic score from the published notice only (SME/VCSE flags, value, lots, deadline window, framework). Not a prediction you will win, and not legal or bid advice.
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Key requirements
Extracted from the notice; check the official documents.
- Contract period
- 2 Nov 2026 to 31 Oct 2031 (5 years)
- Legal basis
- Procurement Act 2023
- Delivery location (NUTS/ITL)
- UKD7 (North West)
- CPV codes
- 32543000 Telephone switchboards; 48445000 Customer Relation Management software package; 72000000 IT services: consulting, software development, Internet and support
- Suitability (buyer's flag)
- SME-suitable
Description
** Not a call for Competition** Liverpool City Region Combined Authority is conducting PME to gain insight to what solutions are on the market for a Unified Customer Relationship Management System and Contact Centre Platform. LCRCA would be interested in understanding delivery models and service design: · Technology platforms and interoperability · Integration with existing systems and infrastructure · Commercial models and pricing structures · Implementation approaches and mobilisation timelines · Ongoing support, maintenance, and service levels
Suitability
Who won
No award has been published for this tender, and we have no earlier award notices from Liverpool City Region Combined Authority in this sector.
From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.