Telecare Monitoring and Out of Hours Telephony Provision Project
Key Details
Estimated Value
£0
Deadline
Not specified
Contract Period
Not specified
Procurement Method
Not specified
CPV Code
79510000 - Telephone-answering services
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Deterministic score from the published notice — not an AI prediction.
54
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Possible SME fit
Some SME-friendly signals, some caution flags. Worth a closer look against your capacity and accreditations.
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Key requirements
Extracted from the notice; check the official documents.
- Contract period
- 1 Apr 2027 to 31 Mar 2030 (3 years)
- Legal basis
- Procurement Act 2023
- Delivery location (NUTS/ITL)
- UKC22 (North East)
- CPV codes
- 79510000 Telephone-answering services; 85100000 Health services; 85300000 Social work and related services
- Suitability (buyer's flag)
- SME-suitable, VCSE-suitable
Description
Newcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Receiving Centre (ARC) to monitor our telecare alarms 24/7, and our out of hours telephony. We wish to explore opportunities within the market that will help shape and develop our current service, as part of the commissioning and procurement process, the Council is undertaking preliminary market engagement to explore the availability, capability and interest of providers in delivering the proposed services. This engagement is intended to inform the Council's procurement approach, understand current market capability, capacity, identify opportunities for innovation, and ensure that the future service specification reflects current best practice and emerging technologies. We welcome responses from suppliers with relevant experience and expertise. Information gathered through this process will help shape the Council's future requirements and service design. Suppliers are invited to review the documents via our Open e-tendering platform. Link: https://www.open-uk.org/ If suppliers wish to secure a slot, please request via the correspondence/ message option via the portal. Project: # OPEN20262057 Reference: 009509 - Telecare Monitoring and Out of Hours Telephony Provision Project Budget information and contract length is yet to be established in line with market engagement findings.
Suitability
Previously won by
No award has been published for this tender. These are the latest award notices from Newcastle City Council for business services (legal, marketing, consulting, recruitment).
Submergence at NOVUM Festival · published 20 Aug 2026
£25k · Awarded 5 Aug 2026 · Contract ends 31 Aug 2026 · Award notice ↗
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From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.
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