Council Tax Call Handlers
Key Details
Estimated Value
£325,023
Deadline
5 August 2026
Contract Period
1 September 2026 - 31 March 2027
Procurement Method
selective
CPV Code
79500000 - Office-support services
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Deterministic score from the published notice — not an AI prediction.
18
out of 100
Closed notice
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Key requirements
Extracted from the notice; check the official documents.
- Tender deadline
- 5 Aug 2026, 12:00
- Estimated value
- £325k
- Contract period
- 1 Sept 2026 to 31 Mar 2027 (7 months)
- Procedure
- Call-off from a framework agreement
- Place of delivery
- E16 2QU
- CPV code
- 79500000 Office-support services
Description
The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259
Who won
NEC SOFTWARE SOLUTIONS UK LIMITEDLarge
£325k · Awarded 27 Jul 2026 · Contract ends 31 Mar 2027 · Award notice ↗
From award notices on Find a Tender and Contracts Finder. SME or Large is the size the supplier declared on the notice (or, where it is silent, on its latest notice). Values are as published.
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